Outsource

Most SMEs reach a point where the informal approach to IT support — whoever's most tech-savvy handles it — stops working. The question that follows is usually whether to hire in-house or bring in an external provider. Both have real advantages, and the right answer depends on the specifics of the business rather than a general rule. The case for in-house IT support An internal IT team knows the business. They understand the systems, the workflows, the people, and the history